SALES AND USE TAX POLICY
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state’s department of revenue website.
IFELSEWARE,INC. COLLECTS SALES TAX in states where we have physical presence (or nexus), including (TBD) ifelseWare,Inc. also collects sales tax in states that have adopted the Streamlined Sales and Use Tax Agreement (SSUTA), including Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming.
IFELSEWARE,INC. DOES NOT COLLECT SALES TAX in any state NOT listed above because ifelseWare,Inc. is not required to collect sales or use tax in these states.
FOR OUR TAX-EXEMPT CUSTOMERS: IFELSEWARE,INC. DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.
The products available for purchase on our web site are downloadable, fully-functional, and try-before-you-buy. We provide a 3 day free trial period to let you fully evaluate our products before you make a purchase decision.
Please use the trial period to make sure that the software meets your needs before purchasing a license. All of our software is fully-functional during the trial period. None of our software requires registration to enable its primary functionality.
If you purchase one of our products, after your payment has cleared you will receive an email with the purchase code to activate the software. Once this information is emailed to you, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.
During your trial period, our support staff are available to assist in installation and configuration via email ticket or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.
In rare instances and only within 3 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 25% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. FireDaemon is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.
ACCEPTANCE OF THIS REFUND POLICY
It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.
If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.
Please send any questions regarding our refund policy through our support system.
[title_blue bottom_margin=”no”]Delivery Policy[/title_blue]
our order will be processed immediately if you choose to pay by credit card, whereas if you choose the “Purchase order” method of payment, your order will be processed after we receive payment from you. Delivery and packaging fees for any of our advertised accessory’s are already included in the price.
ifelseWare, Inc. relies upon the services of third party couriers for shipping, and whilst we endeavour to ‘keep to our word’ there may unfortunately be a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but we cannot be held responsible for the late delivery of an item.
If the parcel does not arrive when you expect it then please don’t hesitate to give us a call. Our contact details are found here. We will contact the courier and call you back to let you know what’s happening. If the goods are damaged upon receipt please contact us within 7 days of delivery.
If you order on-line or by phone or email, you will be notified at the time your order is confirmed if an item is on back-order. Back-ordered items will be shipped as soon as the product is available, and we will always inform you of the expected delivery date.
Please review our refund policy above before purchasing any IEW Solutions software products.
COLLECTION OF PERSONAL INFORMATION
IEW Solutions and its parent company ifelseWare, Inc. may collect personally identifiable information, such as your name. If you purchase products and services from IEW Solutions, we collect billing and credit card information. This information isused to complete the purchase transaction. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by IEW Solutions or its parent company ifelseWare, Inc. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the IEW Solutions website.
IEW Solutions and its parent company ifelseWare, Inc. encourages you to review the privacy statements of websites you choose to link to from
IEW Solutions site so that you can understand how those websites collect, use and share your information.
IEW Solutions and its parent company ifelseWare, Inc. is not responsible for the privacy statements or other content on websites outside of the
IEW Solutions website.
USE OF PERSONAL INFORMATION
IEW Solutions and its parent company ifelseWare, Inc. can somtimes collect and uses your personal information only to operate its website(s) and deliver the services you have requested.
IEW Solutions and its parent company ifelseWare, Inc.may also use your personally identifiable information to inform you of other products or
services available from IEW Solutions and its affiliates. IEW Solutions may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
IEW Solutions and its parent company ifelseWare, Inc. does not sell, rent or lease its customer lists to third parties.
IEW Solutions and its parent company ifelseWare, Inc. may share data with trusted partners to help perform statistical analysis, send you email
or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to ifelsware, and they are required to maintain the confidentiality of your information.
IEW Solutions and its parent company ifelseWare, Inc. may keep track of the websites and pages our users visit within ifelsware, in order to determine what services are the most popular. This data is used to deliver customized content and advertising within ifelsware to customers whose behavior indicates that they are interested in a particular subject area.
IEW Solutions and its parent company ifelseWare, Inc. will not disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ifelsware or the site; (b) protect and defend the rights or property of ifelsware; and, (c) act under exigent circumstances to protect the personal safety of users of ifelsware, or the public.
SECURITY OF PERSONAL INFORMATION
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
CHILDREN UNDER THIRTEEN
ifelsware does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
OPT-OUT & UNSUBSCRIBE
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from IEW Solutions or its parent company ifelseWare, Inc. by contacting us here:
– Web page: _________________
– Email: _________________
– Phone: _________________
CHANGES TO THIS STATEMENT
IEW Solutions may occasionally update this Statement of Privacy to reflect company and customer feedback.
IEW Solutions and its parent ifelseWare, Inc. encourages you to periodically review this Statement to be informed of how we are protecting your information.
IEW Solutions welcomes your questions or comments regarding this Statement of Privacy. If you believe that IEW has not adhered to this Statement, please contact us at:
6037 Cedar Pine Dr.
Orlando, Florida 32819
Updated July 11, 2022